About

I am passionate about helping others but most importantly I’m passionate about helping others to understand and enjoy technology. I have 7 years of experience in SaaS and B2B Customer Service and Usability Research on top of 20 years of business management, strategy, financial, administrative, and training skills.

How I can help you.

Have you poured your heart and soul (and probably life savings) into the bees knees of software or app technology only to hear from your clients that its less than perfect?

Is your churn rate out of control?

Are your support team hours blowing out every month?

I can fix that.

I am available for:

• Website and app usability and interface testing and review
• User Guide and How To document reviews
• Knowledge Base Reviews
• Chat Bot reviews
• Support team training in effective communication with customers
• Support team training in UX document writing
• Support team training in knowledge base creation and maintenance.

This business is a culmination of a lifetime of false starts, failures, heart breaks, and experiences. I know the joy and excitement of starting a business can quickly lose its shine in the drudgery, grind, and never ending to-do lists that are the reality. Facilitating the sharing of knowledge and helping others to achieve their goals through problem solving, training, and process implementation brings me immense amounts of satisfaction so I have decided to make this my life’s work. Thank you in advance for supporting my business, and in turn, I look forward to supporting yours.